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How pitchbot Handles Your Personal Information

We built pitchbot to move fast and stay out of your way — and that same principle applies to how we handle your personal data. This policy tells you exactly what we collect, why we collect it, and what you can do about it.

Clear data collection termsPayPal, Venmo, Play+ payment data handled securelyAccount holder rights explainedUS-focused privacy practicesDirect contact path for data requests
Explore the Lobby Read FAQ
pitchbot How pitchbot Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct, or delete information we hold about you, our support team handles those requests directly. We aim to respond to all privacy-related inquiries promptly. Reach us through any of the channels below — no form letters, no runaround.

Live Chat Start a live chat session from your account dashboard. Use this path for fast questions about what data is stored on your account or how to update it.
Email Support Send a detailed data request to our privacy email address found in your account settings. Include your registered email so we can locate your record quickly.
Account Settings Many updates — including connected payment methods like PayPal or Venmo — can be managed directly from the account settings page without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard security practices across every part of your account — from login verification to payment processing. Here is what that looks like in practice for each major area.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser at any time without losing your account.

Account Security

Account access uses SSL encryption on every connection. Login activity from new devices triggers an additional verification step before the session is authorized — this protects your wallet connections including Play+.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial regulations after closure. Payment records tied to PayPal or Venmo transactions follow the same retention schedule.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccuracies, or request deletion of non-regulated records. Reach us by live chat or email with your registered account address to start the process.

Common Questions About Your Data and Rights

These are the questions we actually get from account holders about how their personal information is handled. If yours isn't here, live chat gets you a direct answer fast.

We collect your name, email, date of birth, and identity verification documents. Payment details for connected wallets — PayPal, Venmo, or Play+ — are stored under our payment processor's security standards, not on our own servers.

We do not sell your personal information. We share data only with processors needed to run your account — payment rails like PayPal and Venmo, identity verification services, and fraud-prevention tools — under data agreements.

Log into your account, go to account settings, and submit a data access request. Alternatively, contact support by live chat or email with your registered address and we will compile your record.

Yes. You can request deletion of personal data that isn't subject to a legal retention obligation — for example, financial transaction records we're required to keep. Submit the request through live chat or by email.

We use session cookies for login continuity and preference cookies for lobby settings. You can block or clear cookies through your browser settings, though some account features may not work correctly without session cookies enabled.

Yes. Access to our platform and the specific privacy rights available to you depend on the laws of your state. Where state privacy law grants additional rights — such as opt-out or deletion — we follow those rules in eligible states.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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